Guillermo del Toro
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In store & Online -Please choose carefully as we do not refund for change of mind. -Refunds are only issued for items that are deemed to have a manufacturing fault. Faulty items will be returned to the manufacturer for assessment. -In store returns or exchanges must be accompanied by a valid receipt -You may exchange an item as long as the item is returned to the store in brand new / unworn, Seals are still intact and in an un opened condition including packaging (tags attached and boxes intact for example). Items will be assessed upon being received back into the store. We have the right to say no if we think the item has been tampered with. -All returns or exchanges must be received within 14 days of the customer receiving the item. -If an item is deemed to be faulty a refund may be issued, or the customer may exchange for either another item in store or a credit/gift voucher with 6 months validity. -All sales of Gift Cards and Sale Items are final and cannot be refunded or exchanged. For anything else please contact us at the store either via email (firstname.lastname@example.org) or by phone on +61 7 54062160. We are open 5 days a week. Please note; we try to respond in each case as quick as we can . We pride ourselves here as a collectors we know what’s it’s like to get a damaged Goods in the mail. Taking extra special care as our guarantee too you, we film before we send! Of condition of Item and Box, with our Specially branded Tape, it will be easy to notice any Tampering.. DEFECTIVE TOY RETURN POLICY Most figures we sell are collectible, made in limited runs and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise purchased on www.toylectables.com.au has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to he immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for a exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. Please note that Toylectables WILL NOT be able to replace a specific blind box figure with the same figure as blind boxes are even blind to us. If the defective figure you received from Toylectables was indeed a blind boxed, we will gladly replace it with another blind box, however, we cannot guarantee that you will be given the same figure you received originally. Funko factory defects such as minor box variations, scuff marks, creases, and paint smudges are not covered by our return policy. You agree to this policy by placing an order on www.toylectables.com.au Custom Toys / Original Artwork are strictly Final Sale With Any of our Custom Toys/Limited numbered pieces PLEASE READ CAREFULLY, If it is an older Collectable that still fits into this category, PLEASE ask for more photos or videos of box, if sealed just the box. The RULE will still apply Art is often how many of our Artists/Designers make a living so please be respectful and understand that you are supporting passions and their livelihood! They Need to Eat too! FLIPPERS/BOTS/EBAY SELLERS: As the HYPE market forever keeps going up and up and the need to have all the latest trends is on a rise, Limited Edition pieces are getting bought and put up the next day as soon as they sell out for more than double the price is some cases, here at Toylectables we will do our best, like our Brands to stop the Bots,Cart sellers, and Flippers, and limit special orders to 1 per Customer, All orders that are duplicates, ship to bogus addresses, discovered ebay resellers, WE DONT'T WANT TO BUT WE CAN AND WILL CANCEL ANY ORDER to make sure it goes to the right home where it will be appreciated and displayed instead of in a box waiting for the value to increase. It's disrespectful not just to the store, but everyone invloved with the process. When a big drop hits and immediately they are available online in the aftermarket. The artists, Sculptors, Designers work, way to hard and put too Time, blood, sweat and tears into each figure.
Shipping and Delivery
The purchase of pre-order items require a 100% deposit of the full price of item. Once ToyLectables has received the pre-ordered items, a notification email will be sent to the buyer and shipped within 2 business days. We allow for the cancellation of pre-order items if they have not arrived in the allotted time.
If for any reason a Pre-order is cancelled, We will refund the full amount straight back to the customer!
Shipping of purchased items occurs within 2 business days of purchase. Shipments are sent via Australia eParcel Post, Express Post Delivery or additional courier services. The method of shipping is selected during checkout.
Arrival date estimates can be viewed on checkout. Further delays due to unforeseen circumstances may occur, but on these rare occasions, we will contact you to explain the situation.
An Express option is available for an extra Fee!
International shipping is available through Australian Post and courier services. Please select your delivery method of choice via checkout. To learn more about Australian Post international shipping to your country, please refer to this guide - http://auspost.com.au/apps/international-post-guide.html
If You would like to organise your own shipping we are more than happy to organise that, we dont make any money on Shipping, Shipping Prices in our country are getting ridiculous, We will pack exactly the same as we would any Parcel, but once it leaves our doors and is picked up by your preferred Courier Service, we are no longer liable for this parcel.
As avid collectors, if there’s one thing we know it’s how to pack an item to ensure it arrives in mint condition. You can rest assured knowing that nothing short of a nuclear blast or zombie outbreak will damage your item en-route.
If you remain unconvinced by our superior packing skills or are worried about lost items, we offer $5 insurance per $100 order. We advise that for orders greater than $100 it is worth the extra protection.
If you have any questions about the shipping and delivery of goods, you can email us directly for more information email@example.com
Free standard shipping Australia and New Zealand for orders over $100 AUD.
Orders received before 10am AEST will have same day dispatch.
Products ordered after 10am AEST will be sent next business day.
Please be advised we are not able to post on Saturday's, Sunday's and Public Holidays.
Postal charges are calculated on your location.
International buyers are welcome. However, please note that import duties, taxes and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility. (check first before purchasing NO refund will be given due to this!)
If You are not happy with our International Shipping Prices (we don’t make any money on the shipping, the price provided goes off item and Country being sent too) you can arrange your own shipping, but as soon as it leaves our door, we are no longer liable for anything that happens to your item, So its recommended to use Recommended shipping provider and Insurance option..
Shipping is calculated by the size and weight of your order and will be shown after entering your payment details.
- Delivery time estimated at 6-10 business days.
- This time frame is not guaranteed and does not include time taken by customs in your country to clear the package.
- Online tracking available.
Note: That there are restrictions on some products, and some products cannot be shipped to international destinations.